Under the direction of the unit Director, The senior Specialist manages daily work operations for the unit and is involved in all areas of planning and administration including students and Unit requirements, and budget development. The senior Specialist is responsible for maintaining students, and Unit records; acts as a liaison for reporting faculties; and will be involved in the development of policies and procedures for the operational direction of unit processes and events. The senior Specialist manages and analyses the activities and reports of the unit.
- Graduation from an accredited college with a Bachelor’s degree.
- Five years of professional experience in higher education is required.
- Three years of professional experience in academic affairs in higher education or in a student/faculty support services position in higher education is preferred.
- Candidate must have knowledge of computer programs including Microsoft Office Suite, website management tools, and social media.
- A Master’s degree is a plus.
Main Duties & Responsibilities
The senior specialist’s Duties and responsibilities include but are not limited to:
- Maintain cohesive success and retention initiatives to improve all GU students’ academic success related to advising, retention, and completion.
- Follow up with all university stakeholders and works collaboratively to coordinate advising, success, and retention efforts with all academic fields, Student Affairs, and other departments across campus to ensure advising is responsive to student needs and is aligned with GU strategic plan initiatives.
- Follow up on the progress of the academic advising goals and objectives, ensuring continual assessment of processes, and programs, and complaints.
- Follow up regular reporting and assessment of the academic advising unit.
- Collect training requirements for faculty and professional advisors within each field as well as other enrolment stakeholders around best practices in student advising, success, and retention.
- Follow up with other departments to offer innovative programs and courses to support to struggling learners.
- Follow up with staff and personnel to offer and coordinate Orientation and First-Year Experience activities.
- Making records and ensuring the safety of documents and unit records accepted for safekeeping.
- Prepares department meeting agendas, and meeting notes and distributes them accordingly.
Skills and Competences:
- Able to maintain confidentiality.
- Able to handle multiple tasks or projects at one-time meeting assigned deadlines.
- Strong customer service skills and phone and e-mail etiquette.
- The ability to learn to utilize University information systems such as Colleague.
- Excellent oral and written communication skills are essential.